Author: Dijid Maddumakumara

What’s the Best Choice for Email-Based Collaboration? Microsoft recently rolled out an important update for Outlook Groups to allow group members to create and use folders and inbox rules. An Outlook group is a Microsoft 365 group that uses email for collaboration. The last time Practical365 considered the question of using Groups or shared mailboxes (November 2017) as the basis for teams that need to share email, the judgment was “it depends.” That classic consultant recommendation resulted because each option supported some unique functionality that could be the difference in certain scenarios. Five years later, the features available in Outlook…